Refund Policy

1. Overview

At AssetFramework.Space, we strive to provide exceptional framework consulting services and educational materials that meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for services and products purchased through our website assetframework.space.

By purchasing our services or products, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.

2. Company Information

3. Refund Eligibility by Product/Service Type

3.1 Digital Products (White Papers, E-books, Digital Guides)

Standard Policy: Digital products are generally non-refundable once delivered due to the nature of digital goods. However, we may consider refund requests under the following circumstances:

• Technical Issues: If you experience technical problems preventing access to downloaded materials that we cannot resolve within 7 business days
• Duplicate Purchase: If you accidentally purchased the same digital product multiple times within 48 hours
• Material Defects: If the digital product contains significant errors or is materially different from what was advertised

Refund Request Window: 14 days from date of purchase

Conditions:

• You must demonstrate that you have not substantially accessed or used the digital product
• Proof of technical issues must be provided (screenshots, error messages, etc.)
• Refund requests must include order number and detailed explanation

3.2 Framework Consulting Services

Initial Consultation: The first consultation meeting (typically 60-90 minutes) is subject to a satisfaction guarantee. If you are not satisfied with the initial consultation, you may request a full refund within 7 days of the consultation date.

Ongoing Consulting Engagements:

• Before Work Commences: Full refund available if cancellation occurs at least 7 business days before scheduled start date
• After Work Commences: Refunds calculated on a prorated basis for unused services. No refunds for work already performed or deliverables already provided
• Milestone-Based Projects: Refunds only available for incomplete milestones. Completed milestones are non-refundable

3.3 Training Workshops and Educational Programs

Note: Workshop transfers to another participant are permitted up to 48 hours before the event start time with written notice.

3.4 Subscription Services

For newsletter subscriptions, framework update services, or other recurring subscriptions:

• Free Subscriptions: No refunds applicable; can be cancelled at any time
• Paid Monthly Subscriptions: No refunds for partial months; cancellation takes effect at the end of current billing period
• Annual Subscriptions: Prorated refund available within 30 days of purchase if less than 25% of content has been accessed. After 30 days or 25% usage, no refunds available

3.5 Custom Framework Development

Custom framework development projects are governed by individual engagement agreements. General refund principles:

• Refunds determined based on stage of project completion
• Initial discovery and design phases (if completed) are non-refundable
• Payments for delivered milestones or work products are non-refundable
• Refunds available only for unperformed future work
• Cancellation fees may apply as specified in engagement agreement

4. Non-Refundable Items and Services

The following are explicitly non-refundable under all circumstances:

• Services or products marked as "non-refundable" at time of purchase
• Special promotional offers or discounted services (unless required by law)
• Third-party services arranged on your behalf
• Travel, accommodation, or other expenses incurred for in-person consultations
• Administrative or processing fees
• Services fully performed or completed deliverables
• Access to proprietary frameworks or methodologies once granted
• Time-sensitive market analysis or research reports after delivery

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Email [email protected] or call +55589312675
2. Provide Required Information:
   • Your full name and contact information
   • Order number or invoice number
   • Date of purchase
   • Service or product name
   • Detailed explanation of reason for refund request
   • Any supporting documentation (receipts, correspondence, etc.)
3. Review Period: We will review your request within 5-7 business days
4. Decision Notification: You will receive written notification of our decision via email

5.2 Refund Processing Timeline

If your refund request is approved:

• Processing Time: Refunds will be processed within 10-15 business days of approval
• Payment Method: Refunds will be issued to the original payment method used for purchase
• Bank Processing: Please allow an additional 5-10 business days for refunds to appear in your account, depending on your financial institution
• Confirmation: You will receive email confirmation once the refund has been processed

5.3 Partial Refunds

Partial refunds may be granted in circumstances where:

• Only a portion of services has been delivered
• Prorated refunds apply based on usage or time elapsed
• Services were partially completed at time of cancellation
• Framework implementation was discontinued mid-project

Partial refund amounts will be calculated fairly based on services rendered versus total contract value.

6. Cancellation Policy

6.1 Client-Initiated Cancellations

You may cancel services or subscriptions according to the timelines specified in Section 3. To cancel:

• Submit written cancellation notice via email to [email protected]
• Provide order number and requested cancellation date
• Cancellations take effect as specified in the relevant service agreement
• You remain responsible for all fees incurred prior to effective cancellation date

6.2 Company-Initiated Cancellations

AssetFramework.Space reserves the right to cancel or reschedule services due to:

• Instructor illness or unavailability
• Insufficient enrollment for group programs
• Force majeure events (natural disasters, pandemics, etc.)
• Technical issues preventing service delivery

If we cancel services, you will receive:

• Full refund of all fees paid, or
• Option to reschedule to alternative date, or
• Credit toward future services of equal or greater value

7. Service Guarantee and Satisfaction

7.1 Our Commitment

We are committed to delivering high-quality framework consulting services. If you are not satisfied with our services, please notify us immediately so we can:

• Address your concerns and improve service delivery
• Provide additional support or clarification
• Modify our approach to better meet your needs
• Explore alternative solutions

7.2 Satisfaction Guarantee Terms

Our satisfaction guarantee includes:

• Commitment to address any service concerns within 48 hours
• Willingness to provide supplementary support at no additional charge for reasonable requests
• Consideration of refund requests on case-by-case basis when we cannot resolve issues
• Transparency about service limitations and realistic outcome expectations

8. Exceptions and Special Circumstances

8.1 Force Majeure

In cases of force majeure events beyond our control (natural disasters, pandemics, government actions, etc.), we will work with clients to:

• Reschedule services to mutually agreeable dates
• Provide remote alternatives where feasible
• Offer credits for future services
• Consider prorated refunds if alternative arrangements are not acceptable

8.2 Technical Issues

If technical problems on our end prevent service delivery or access to digital products:

• We will make reasonable efforts to resolve issues within 5-7 business days
• If issues cannot be resolved, full refunds will be provided
• You must report technical issues within 14 days of discovery
• Technical issues caused by your equipment or internet connection are not grounds for refunds

8.3 Disputed Charges

If you believe you were charged incorrectly:

• Contact us immediately at [email protected]
• Provide transaction details and explanation of discrepancy
• We will investigate and respond within 5 business days
• Verified errors will be corrected promptly with full refunds

9. Chargeback Policy

We encourage you to contact us directly to resolve any payment disputes before initiating chargebacks with your financial institution. Chargebacks have serious consequences:

• We will provide evidence to payment processors disputing unwarranted chargebacks
• Fraudulent chargebacks may result in account termination and legal action
• Chargeback fees may be charged to your account
• Your access to services will be suspended pending chargeback resolution

We maintain detailed records of all transactions, service delivery, and customer communications to support legitimate charges.

10. Refund Limitations and Exclusions

10.1 Time Limitations

Refund requests must be submitted within the timeframes specified for each product or service type. Requests submitted after applicable deadlines will not be considered except in extraordinary circumstances at our sole discretion.

10.2 Usage Limitations

Refunds may be denied if:

• You have substantially accessed or used the product/service
• Digital materials have been downloaded, copied, or shared
• Framework methodologies have been implemented or applied
• You have received substantial benefit from services rendered

10.3 Abuse Prevention

We reserve the right to deny refunds if we reasonably believe:

• The request constitutes abuse of our refund policy
• You have a pattern of excessive refund requests
• You intend to use our materials without paying
• False information was provided in the refund request

11. Currency and Exchange Rates

All refunds are processed in the original currency of purchase. If currency exchange rates have changed between purchase and refund dates:

• You receive the refund amount in original purchase currency
• We are not responsible for exchange rate fluctuations
• Your financial institution's exchange rates and fees apply
• No additional compensation provided for currency conversion losses

12. Tax Implications

Refunds may have tax implications depending on your jurisdiction:

• We are not responsible for tax advice or guidance
• Consult your tax advisor regarding refund treatment
• Taxes paid on original purchases may or may not be refundable
• You are responsible for any tax reporting requirements related to refunds

13. Modifications to This Policy

AssetFramework.Space reserves the right to modify this Refund Policy at any time. Changes will:

• Be effective immediately upon posting to our website
• Apply to purchases made after the effective date of changes
• Not affect refund requests for purchases made before changes
• Be communicated via email to registered users when material changes occur

Your continued use of our services after policy changes constitutes acceptance of the modified terms.

14. Governing Law

This Refund Policy is governed by the laws of France. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of courts located in France.

15. Contact Information for Refund Requests

16. Additional Support

If you have questions about this Refund Policy or need assistance with a purchase, please contact us before requesting a refund. Our customer success team is available to:

• Answer questions about our services and products
• Resolve technical issues or access problems
• Provide additional support or resources
• Clarify service deliverables or expectations
• Discuss alternative solutions to meet your needs

We value your business and will make reasonable efforts to ensure your satisfaction before processing refund requests.

17. Acknowledgment

By making a purchase through AssetFramework.Space, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that most digital products and services are non-refundable once delivered or commenced, and you accept the terms and conditions outlined herein.

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